Privacy policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means HealthLit4Everyone (ABN 95 667 099 210). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. You should read this Privacy Policy alongside any privacy or collection notice / statement that we provide to you.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

What and how do we collect your personal information?

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • credit card information;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
  • personal information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this personal information when you:

  • register on our website;
  • communicate with us through correspondence, chats, email, or when you share personal information with us from other social applications, services or websites;
  • interact with our sites, services, content and advertising;
  • make a donation; or
  • invest in our business or enquire as to a potential purchase in our business.

In addition, when you apply for a job or position with us we may collect certain personal information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide personal information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract.

We endeavour to collect personal information directly from you. However, in some circumstances we may collect your personal information from third parties, such as your employer or contracting organisations, a service provider or from a publicly available record.

Why do we collect, use and disclose your personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our online resources;
  • to operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • to consider your employment application.
  • We may also disclose your personal information to trusted third parties who also hold other information about you to aggregate that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

In some cases, we de-identify and share information with our research partners for the purposes of identifying, developing, delivering and/or evaluating our products and services.

Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services and products. This may take the form of emails, SMS, mail or other electronic means including social media and advertising on our / third part websites. You may opt-out of receiving marketing materials from us by contacting us or by using the relevant opt-out facilities provided (e.g., an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees and related bodies corporate;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
  • professional advisers, dealers and agents;
  • payment systems operators (e.g., merchants receiving card payments);
  • our existing or potential agents, business partners or partners;
  • our sponsors or promoters of any competition that we conduct via our services;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive personal information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We may disclose your personal information to recipients outside of Australia for the purposes referred to in this policy. Some of the recipients may be located in the United States of America, Japan, the EU, and other countries.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We use cookies on our website to track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. We may use cookies to collect information directly from you when you interact with us through our website to recognise you across devices and browsing sessions, which may allow us to remember your preferences, tailor content to your interests or help us identify services that may be of interest to you.

You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we use regularly changed passwords and multi-factor authentication to access stored files. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time but not longer than 30 days.

If you’re not happy with the way we handle your query or your information (including our response to your request to access or correct your personal information), you have a right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) – visit oaic.gov.au.

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by submitting an online enquiry or using the details set out below:

Dr Rosie Nash
Chief Executive Officer
Email: rnash@healthlit4everyone.org.au
Telephone: +61 400 341 758

Effective: March 2025

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